Our ongoing commitment to you.
We continue to work towards the goal of ensuring the continuity of our business and availability of our products. We have taken steps to implement a business contingency plan to minimize service disruption. Learn more.
March 17, 2020
Dear Valued Customer:
As COVID-19 continues to impact each of our lives in various ways, we want to emphasize our ongoing commitment to you.
During this uncertain time, the safety of our customers, partners and employees is our top priority. Our global leadership teams are communicating daily to assess the evolving situation and ensure adherence to guidance provided by local health officials, the Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO). We will continue to adjust our business practices based on their recommendations while keeping you at the forefront of our minds.
We continue to work towards the goal of ensuring the continuity of our business and availability of our products. We have taken steps to implement a business contingency plan to minimize service disruption. In the event of necessary change, we will communicate with you promptly. We have limited our travel as an organization, including all international travel and non-essential domestic travel.
Technology is being fully leveraged with an emphasis on virtual meetings rather than face-to-face interactions. When in-person meetings are required for essential business purposes, employees have been instructed to maintain social distancing (6 feet as recommended by the CDC), which includes the suspension of non-physical greetings such as handshakes. We are strictly adhering to the CDC’s preventative illness guidelines to ensure both our safety and yours.
We are committed to working together with you during these challenging and unprecedented times. Please do not hesitate to reach us through email, phone call, and/or text. Additionally, we are exploring opportunities for live video conferences to ensure we maintain communication with each of you to meet your business needs.
Oldcastle APG and Expocrete remains committed to working together with you in facing the challenges ahead as we seek to protect your safety and the health of our businesses. I am confident we will all prove more resilient in the end than we ever were before.
Tim Ortman President, Oldcastle APG